We’ve all seen it. A great training session rolls out, reps seem energized… and a few weeks later, things are back to square one. The problem isn’t the content — it’s the lack of sustained learning behavior. Sales reps are constantly juggling conversations, customers,...

In today’s retail world, product knowledge is important - no question. However, it is no longer enough. What really drives success in-store, every day, is behavior — the small, consistent actions that shape how customers feel and how they remember your brand. And in a...